Shipping Carrier Delivery Performance

Get an inside look into the on-time delivery averages from the four largest carriers. Updates every night.

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Shipping is a crucial step in customer experience.

If your goal is to deliver a great customer experience, your shipping needs to match. Late and lost packages cost you the admiration of your customers, even when you have a great product. It can drive them to buy your product elsewhere, or switch to a more reliable competitor.
Retention-minded brands need to focus on shipping quality - and then communication when things don't go right. We hope that these benchmarks can help you set expectations, and make better business decisions around how you fulfill your orders.

Average Delivery Estimates from Select Cities

Data from the last 30 days. Domestic US shipments.

Click on the select origin cities to view their shipping zones.

“How quickly will a package from Charlotte get to Phoenix?”

Thinking about where you should place your next fulfillment center? The map above shows typical delivery times over the last 30 days from an origin city to destinations across the lower 48 US states. This map helps you understand the implications of where your next fulfillment center goes, and where you’ll see the best shipping times from that facility.

How does Where’s My Order calculate city performance?

We measure this by looking at the speed to delivery from the origin city, to a range around the destination city, about 15 miles around that city. Performance is based on how long it took for 75% of the packages from the origin city to a given destination area to be delivered. In this view, all carriers and service levels over the last 30 days are combined. This way, we’re helping you understand the typical customer experience from city to city.

Compare your own shipping times

Track your own data against these benchmarks to see how you're performing. See your shipping performance with Where's My Order by Wonderment, and then communicate with your customers across their entire journey. Integrates with Klaviyo, Postscript, Gorgias, and more.

Free for up to 500 orders / month.

How quickly is each carrier delivering packages?

Data from the last 30 days. Domestic US shipments.

"How much faster is UPS than DHL?"

Considering which shipper to make your "Express Shipping" option? You might be surprised at their relative performance to each other. DHL Ecommerce's service has become a very popular low-cost option for shipping, but often requires 3-4 more days to deliver than other options.

Thinking about a premium shipping option? Both FedEx and UPS offer great and reliable delivery times.

How is this calculated?

We measure this by the number of days between when a package was first marked In Transit by the carrier, and when it was marked Delivered. We do not count time to fulfill the order or time between fulfillment and when it was picked up. Numbers may not add up to 100% due to small numbers of very slow packages or tracking errors.

About Wonderment

Wonderment Where's My Order is an order tracking platform for Shopify merchants. Unlike other solutions, we proactively listen to your tracking numbers, combine the tracking data with your ecommerce, and help you retain more customers through great post-purchase messaging and reporting. With a generous free tier, a complete set of communication tools and rich integrations, it's a powerful solution for any store. Try it free →

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